FAQ

❓ Frequently Asked Questions (FAQ)

1. Where do you ship to?

We ship worldwide — no matter where you are, we’ll deliver your order with free shipping.

2. How much is shipping?

Shipping is completely free on all orders. No hidden fees or handling charges.

3. How long does shipping take?

  • Handling Time: 3 business days

  • Delivery Time: 12 to 19 business days, depending on your location

You’ll receive tracking info (if available) once your order ships.

4. Do you offer returns?

Yes! We offer free returns within 30 days of delivery. Items must be unused and in original packaging.

To start a return, contact us at:
📧 support@therefrigeration.shop

5. How do I track my order?

After your order is shipped, we’ll send you a confirmation email with tracking details (when available). If you didn’t receive tracking, email us and we’ll help you.

6. What if my item arrives damaged or defective?

If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We’ll send a replacement or issue a full refund — no cost to you.

7. Do you offer order protection?

Yes! You can add Shipping Protection at checkout to cover loss, theft, or damage during transit. If something goes wrong, we’ll resolve it quickly.

8. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options through Shopify’s checkout system.

9. Can I cancel or change my order?

You can cancel or change your order within 24 hours of placing it. After that, it may already be in processing or shipped.

10. Is it legal to buy refrigerant gases online?

Some refrigerants may be regulated in certain countries or regions. It is your responsibility to ensure compliance with local laws when purchasing.

11. Do you offer bulk or wholesale pricing?

Yes, we offer bulk discounts for HVAC professionals and businesses. Contact us directly for a custom quote:
📧 support@therefrigeration.shop

12. How can I contact you?